How does booking work?
Create an account, add your vehicle and address, choose your city and service, then submit the booking from your customer dashboard. Totals are calculated from the active services configured in the platform.
FAQ
Answers to common customer questions
These starter FAQs reflect the current product logic in the Onsite Auto MVP so visitors understand how accounts, booking, payment, and service-area checks work before they get to the dashboard.
Do I need to log in before I can book?
Yes. Booking is tied to your customer account so your vehicle details, address, payment, and booking status can be managed securely in one place.
Which cities are currently supported?
The public service-area page shows the cities that are currently marked active and serviceable in the Onsite Auto system. If your area is not listed yet, contact the team before booking.
Can I request a cancellation?
Customers can request a cancellation review from their booking details. The current MVP logic only allows requests when the booking status is eligible and the request is submitted more than 48 hours before the scheduled start time.
When do I pay for my booking?
The booking is created first and then payment is completed from the booking detail page. Once payment succeeds, the booking can move forward in the service workflow.
What if my address is outside a serviceable area?
Addresses stay saved in your account, but only addresses that match an active serviceable city can be used for booking. If serviceability is unclear, contact the team before booking.
Still need help before booking?
Review service areas and contact details, or create an account and continue into the customer dashboard if you are ready to schedule service.